FAQs: How can we help?
Find the answers to your most commonly asked questions
Topics
Invoices and Payment
You can discuss any fines issued or register for auto pay through our online Customer Enquiry Hub.
We have a dedicated team that manage and process all fines received. The administration fee is payable to facilitate this. Please refer to our T&Cs for more information.
You must pay usage fees as appropriate. Any fines will be charged to your account, including an admin fee.
Your rates and charge for hires will be based on a daily hire rate and will also apply to regular payments that you make for ancillary products such as Semi-Cap or Telematics.
Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.
Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.
Yes, we can deliver your vehicle for a small charge. Within a 25 mile radius of any Northgate branch we charge £14.00 per vehicle for Delivery and £14.00 per vehicle for Collection. It is an additional £1.00 per mile after 25 miles.
All vehicles are repaired by body shops that are PAZ 125 and Audatex approved. This is an insurance industry approved standard and all charges will be documented. You will be provided with a replacement vehicle for the duration of the repairs, however, we only charge you for one vehicle when in effect we've provided two.
We receive your fines and pay them on your behalf. Once they have been paid by us we will then send you an invoice to reimburse us for the fine or penalty. This will include an admin fee.
Your rates and charge for hires will be based on a daily hire rate and will also apply to regular payments that you make for ancillary products such as Semi-Cap or Telematics.
Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.
Invoicing will be based on a 28-day billing cycle. Which means your first invoice for a rental will be generated 28 days after the first hire date. You will receive 13 invoices in a calendar year rather than 12, however the total amount payable remains unchanged from your contract. Invoices will be due for payment by direct debit 30 days from the date of invoice.
Loss of Use charges will apply whilst repairs are completed. We calculate Loss of Use for repair time by equating every 6 labour repair hours to one day’s hire charge. You don’t pay for any days while we estimate and organise repairs, or for any parts backorder delays, putting the onus on us to get the vehicle repaired as quickly as possible.
A Penalty Charge Notice or PCN is what we receive when anyone driving a Northgate vehicle incurs a parking or speeding fine, traffic violation etc. As the registered owners of the vehicles we will pay any fines as we receive them. Once they have been paid by us we will then send you an invoice to reimburse us for the fine or penalty. This will include an admin fee.
![FN READER Rec 2023 RENTAL 1[1]](https://nvh-v2-api-test.azurewebsites.net/media/ujjdo4nf/fn_reader_rec_2023_rental_1-1.png)
