FAQs: How can we help?

Yes. If you would prefer to pay for a fine(s) directly, please contact our team and they can arrange this for you. Our administration fee would still be applicable, to cover the costs of our dedicated team who process all fines received. Our Fines team can be contacted on 0843 2087511 or via fines@northgate.co.uk. Please refer to our T&Cs for more information.

We have a dedicated team that manage and process all fines received. The administration fee is payable to facilitate this. Please refer to our T&Cs for more information.

Please refer to our T&Cs for information on our current policies for charges and fines.

You will receive your invoice(s) every 28 days. Payments are required every 28 days subject to credit approval - please ask our Customer Service Team on 0333 0430 001 for more details.

Yes, we can deliver your vehicle for a small charge. Within a 25 mile radius of any Northgate branch we charge £14.00 per vehicle for Delivery and £14.00 per vehicle for Collection. It is an additional £1.00 per mile after 25 miles.

All vehicles are repaired by body shops that are PAZ 125 and Audatex approved. This is an insurance industry approved standard and all charges will be documented. You will be provided with a replacement vehicle for the duration of the repairs, however, we only charge you for one vehicle when in effect we've provided two.