NORTHGATE CUSTOMERS
Everything you need in one place.
How can we help?
Browse our customer support options.
FAQs
Get answers to all your key questions, from account management to invoices and payments
Enquiry Hub
Find support on your hire agreement, including bookings, enquiries and mileage reviews.
Terms & Conditions
View our full terms terms and conditions.
Explore Our Customer Compass
Download our Customer Compass for a complete end-to-end guide to our service, from getting you on the road, to ongoing support and maintenance, through to invoicing and payment terms.
✓ Getting You on the Road
✓ Keeping You on the Road
✓ Damage & Recharge Management
✓ Invoicing & Payment
Find Your Local Branch
You're never far away from your local Northgate centre. Find your nearest Northgate location, including 57 hire centres and 51 workshops.
What is our Rentable
Standards Charter?
Our Rentable Standards detail the condition you can expect our vehicles to be in when you receive them and, unless otherwise stated, these standards are also what we would expect on return.
We take pride in maintaining a high standard of vehicles on our fleet, helping to protect not only our company image but yours too.
We Are
Customer First
Customer First is our drive to deliver an exceptional customer experience. It means going beyond providing good customer service - fully understanding your needs and supporting you at every step of your journey with us.
Our Customer First charter is our promise to you, our customers. It’s a set of behaviours you can expect from us, providing clarity, alignment, accountability, and guidance on what 'Customer First' means to Northgate.
News & Insights from Northgate
Explore the latest news, insights and case studies from Northgate.
How Northgate is supporting mhs homes’ EV transition
Northgate worked closely with MHS homes operational teams to support their EV transition which began with replacing 30 ICE vehicles with EV alternatives.
Northgate Driver Training service explored
Explore how our Safe Driver solution is designed to deliver practical and measurable benefits for both drivers and fleet managers.
Inside Northgate's IMI-Accredited Workshops
The commercial vehicle industry is rapidly evolving, driven by the rapid shift to EVs. At Northgate we’re meeting this challenge head-on through our IMI-accredited Technical Training Academy.
Our Customer Compass
Helping you build a reliable, compliant and road-ready fleet.
Getting You on the Road
From booking and vehicle allocation to delivery, fuel guidance and smooth collection at off-hire, we manage every step to keep your hire simple and hassle-free.
Keeping You on the Road
From maintenance and tyres to loan vehicles, mobile technicians and 24/7 breakdown support, we keep your vehicles moving with minimal disruption.
Damage Management
We handle repairs, recharges and accident reporting efficiently, supporting you through written-off or stolen vehicle processes to minimise downtime and cost.
Invoices & Payments
Clear, accurate invoicing and simple payment processes ensure full visibility and easy management of your hire costs.
