NORTHGATE CUSTOMERS
Everything you need in one place.
How can we help?
Browse our customer support options.
FAQs
Get answers to all your key questions, from account management to invoices and payments
Enquiry Hub
Find support on your hire agreement, including bookings, enquiries and mileage reviews.
Terms & Conditions
View our full terms terms and conditions.
Find Your Local Branch
You're never far away from your local Northgate centre. Find your nearest Northgate location, including 57 hire centres and 51 workshops.
What is our Rentable
Standards Charter?
Our Rentable Standards detail the condition you can expect our vehicles to be in when you receive them and, unless otherwise stated, these standards are also what we would expect on return.
We take pride in maintaining a high standard of vehicles on our fleet, helping to protect not only our company image but yours too.
We Are
Customer First
Customer First is our drive to deliver an exceptional customer experience. It means going beyond providing good customer service - fully understanding your needs and supporting you at every step of your journey with us.
Our Customer First charter is our promise to you, our customers. It’s a set of behaviours you can expect from us, providing clarity, alignment, accountability, and guidance on what 'Customer First' means to Northgate.
GET IN TOUCH
Our Customer Compass
Helping you build a reliable, compliant and road-ready fleet.
Getting You on the Road
Keeping You on the Road
Damage & Recharge Management
Invoices & Payments
News & Insights from Northgate
Explore the latest news, insights and case studies from Northgate.
How Northgate is supporting mhs homes’ EV transition
Northgate worked closely with MHS homes operational teams to support their EV transition which began with replacing 30 ICE vehicles with EV alternatives.
Northgate Driver Training service explored
Explore how our Safe Driver solution is designed to deliver practical and measurable benefits for both drivers and fleet managers.
Inside Northgate's IMI-Accredited Workshops
The commercial vehicle industry is evolving at pace, driven by the rapid shift to electric vehicles and the introduction of advanced technologies. For businesses running modern fleets, this creates a new challenge.
