FAQs: How can we help?

If your hire is flexible then an exchange could be arranged with your local Northgate branch. If the vehicle has been added to an agreement for a specific term in order to benefit from a cheaper pricing structure, we would allow one change up or down with the term time. An administration fee of £52 would be charged to do this. Your Account Manager will be happy to discuss any changes in your requirements.

Yes! We have recently started to offer our customers short term hire of executive cars and this can be arranged on your existing account. Your Account Manager will be happy to discuss the options available; just ask about 'Business Hire Solutions'.

Please contact your Account Manager and they will be able get this information for you.

We have a nationwide network of Northgate workshops for your convenience. Please contact your Account Manager or the branch you would like to use and they will be happy to assist you in making a booking. You can find your nearest branch via the Branch Finder.

Yes! However you must inform us as additional premiums may apply. Please contact us on 0333 0430 001 for more details.

Please contact our Invoice Queries Team on 0333 0431 095 Option 4, Option 2. Or email: invoicequeries@northgatevehiclehire.co.uk

Your Account manager can arrange for one of our rental team to assist you. Alternatively you can contact: onerental@northgate.co.uk

Your Account Manager will be happy to discuss your contract as there a number of different options available to you.

Yes. We have a produced an easy to use and downloadable guide. You can view it here.